You can delete your Resurge Games account here without opening a game. It is the account you use for Tenno and for our other games and services. Deleting it is permanent once the waiting period has passed.

Before you start

• Cancel your Anbu Club subscription first. Deleting your account does not cancel a subscription bought in the Apple App Store, Google Play or Steam. Cancel it in your store's subscription settings. For subscriptions bought on the portal, use portal.playtenno.io/cancel-subscription.
• Unspent Tenno Coins and items are lost. They cannot be refunded or moved to another account.

How it works

1. Enter the e-mail address linked to your Resurge Games account.
2. We send a confirmation code to that address. Check your spam folder if it does not arrive within a few minutes.
3. Enter the code on this page and confirm the deletion.

If you signed in with Apple, Google or Facebook, use the e-mail address of that account. If you used Apple's "Hide My Email", enter the relay address that Apple created. The code is forwarded to your normal inbox.

What happens next

After you confirm, your account is closed straight away and you are signed out of all devices. We wait 7 days and then permanently delete your personal data. If you change your mind during those 7 days, write to support@resurgegames.com and we can stop the deletion. After 7 days it cannot be undone.

What we delete

• Your e-mail address, name, password and two-factor settings, and your linked Apple, Google or Facebook ID;
• your sign-in sessions, pending confirmation codes, push notification token, last sign-in IP address and time zone;
• your username, which is replaced with "Deleted Player";
• your friends list, friend requests and private messages with friends;
• the chat messages you wrote;
• your in-game notifications and activity history, such as daily logins and reward claims;
• the anti-cheat and moderation reports linked to your account;
• the type and last four digits of a saved payment card.

Global chat messages that were also shown in our Discord server can be removed there on request. Write to support@resurgegames.com.

What we keep

• Game data without your identity: your progress, inventory, Tenno Coins, gold, chests, items, rankings, statistics, clan membership and account restrictions stay in the game database, linked only to a random player ID. They are no longer linked to your e-mail address, sign-in or username, and may still appear in rankings as "Deleted Player". Nobody can sign in to them again. Purchase, consent and withdrawal records that we must keep for tax and legal reasons (see the Privacy Policy) may still refer to this player ID.
• Request logs: the technical record of actions your game client sent to our servers is pseudonymised when your account is deleted, so it is no longer linked to your e-mail address or username, and it is deleted within 12 months.
• Purchase records: tax and accounting law requires us to keep records of payments (such as date, amount, product, country and transaction ID) for up to 10 years. They are no longer linked to a usable account.
• Backups: copies of your data may stay in our backups for a limited time until they are overwritten.
• Data we must keep for an open legal claim, fraud case or request from an authority, only for as long as needed.

Delete from inside the game

You can also delete your account inside Tenno. Open the game settings, choose the option to delete your account and follow the same steps.

Need help?

If you no longer have access to your e-mail address, write to support@resurgegames.com with your username and we will help you. Read more in our Privacy Policy.