Refund Policy

Effective date: 1 October 2026

This Refund Policy explains when you can get your money back for Tenno Coins and the Anbu Club subscription. These are the only things in Tenno that cost real money. It is part of our Terms of Service. Nothing in this policy limits the rights you have under the consumer protection laws of the country where you live.

1. Who sells to you

  • In the app stores (Apple App Store, Google Play, Steam), you buy from the store. The store takes the payment and decides on refunds.
  • On the portal (portal.playtenno.io), the seller is Resurge Games FZ-LLC, FOB50127 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

Portal prices are in US dollars (USD). Taxes may be added depending on your country. Your bank or card provider may charge currency conversion fees.

2. Purchases in the app stores

App-store purchases are refunded through the store's own process. Use the steps below, or ask support@resurgegames.com for help.

  • Apple App Store: go to reportaproblem.apple.com and sign in with your Apple ID.
  • Google Play: open your order history in Google Play or go to play.google.com and request a refund there.
  • Steam: go to help.steampowered.com and choose the purchase.

Each store's own refund rules apply.

3. Tenno Coins bought on the portal

Tenno Coins are digital content and are added to your account immediately after payment.

  • If you are a consumer, you would normally have 14 days to withdraw from the purchase. Before you pay, we ask you to agree that we deliver the coins immediately and to confirm that you understand you lose this right of withdrawal once delivery has started. With your agreement, the right of withdrawal ends when the coins are delivered. We confirm this in the purchase e-mail.
  • We give refunds wherever the law requires it, for example if the coins were not delivered or the purchase was charged by mistake.

4. Anbu Club subscription bought on the portal

Cancelling for the future

You can cancel at any time at portal.playtenno.io/cancel-subscription. The cancellation takes effect at the end of the current paid month. You keep your benefits until then and will not be charged again. Months that have already started are not refunded, unless the law requires it.

Withdrawing within 14 days

If you are a consumer, you can withdraw from the subscription within 14 days of buying it at portal.playtenno.io/withdraw. You can also tell us by e-mail to support@resurgegames.com. Because the subscription starts immediately at your request, we refund the price minus a proportionate amount for the days you already had the subscription. The subscription ends when we receive your withdrawal.

Subscriptions bought in the app stores

Cancel them in your Apple, Google or Steam subscription settings. Refunds are handled by the store as described in section 2.

5. How we pay refunds

We refund to the payment method you used. If you withdraw from a contract, we refund within 14 days of receiving your withdrawal. Other refunds are paid without undue delay. For cryptocurrency payments, we agree the refund method with you. When a purchase is refunded, we remove the Tenno Coins, items or subscription benefits from that purchase.

6. Chargebacks and store refunds

If you get a refund from a store, or reverse a payment through your bank, card provider or payment service (a chargeback), we may remove the refunded coins and any items obtained with them and may restrict the account until the matter is resolved. Repeated or abusive refunds or chargebacks can lead to restrictions on your account. If you think a charge is wrong, please contact us first.

7. Banned accounts

If an account is suspended or banned for breaking our Terms of Service or Community Guidelines, we do not refund Tenno Coins or subscriptions, unless the law requires it.

8. How to ask for a refund

Write to support@resurgegames.com from the e-mail address linked to your account and include:

  • your Tenno username;
  • the date of the purchase and the order or transaction ID from your confirmation e-mail;
  • what you bought and why you want a refund.

9. Model withdrawal form

If you want to withdraw from a portal purchase (sections 3 and 4), you can use this form, but you do not have to. Send it to Resurge Games FZ-LLC, FOB50127 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, or by e-mail to support@resurgegames.com.

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
  • Ordered on (*)/received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.

10. Contact

Resurge Games FZ-LLC, FOB50127 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. Phone: +971 52 892 5651. E-mail: support@resurgegames.com.