Effective date: 1 October 2026

These Terms of Service ("Terms") are the agreement between you and Resurge Games FZ-LLC ("we", "us") for the game Tenno, our websites, the Tenno portal at portal.playtenno.io and our other games, portals, APIs, software and services that link to these Terms (together, the "Services"). Please read them. They include rules on virtual items, subscriptions, refunds and moderation.

1. Who we are

Resurge Games FZ-LLC, FOB50127 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. Phone: +971 52 892 5651. E-mail: support@resurgegames.com. More details are on our Legal Notice page.

2. Accepting these Terms

By creating an account, playing, buying something or otherwise using the Services, you agree to these Terms and to our Community Guidelines, which are part of these Terms. Our Privacy Policy explains how we handle your data. If you do not agree, please do not use the Services.

If you use the Services for a company, you confirm that you may bind that company to these Terms.

3. Age

You must be at least 13 years old to create an account or use Tenno. If you are under 18 (or under the age of majority where you live), a parent or guardian must agree to these Terms for you and must give permission before you buy Tenno Coins or a subscription. Parents and guardians are responsible for purchases made on their child's account with their payment method or permission.

Our business, client and SaaS services are for adults and businesses only.

4. Your account

• Give us correct information and keep your e-mail address up to date. We send important notices, including moderation decisions, to that address.
• Keep your password and sign-in details secret. You are responsible for what happens on your account unless it was caused by our fault.
• Your account is personal. Do not sell, share, lend or transfer it, and do not use someone else's account.
• Tell us straight away at support@resurgegames.com if you think someone else has access to your account.
• You can delete your account at any time in the game or at resurgegames.com/delete-account.

5. Your licence to use the game

Tenno, its software, art, music, characters, text and other content belong to us or our licensors. We give you a personal, limited, non-exclusive, non-transferable and revocable licence to download and play Tenno for your own non-commercial use, as long as you follow these Terms.

You may not copy, modify, sell, rent or distribute the game or its content, reverse engineer it (except where the law allows this), or build tools that interact with the game without our permission. You may share screenshots and videos of your own gameplay, including on streaming and video platforms, as long as you do not suggest that we endorse you.

6. Virtual currency and items

Tenno has virtual currencies and items, including Tenno Coins, gold, chests, equipment and other in-game items (together, "Virtual Items").

• Licensed, not sold. When you earn or buy Virtual Items, you get a limited licence to use them in the game. You do not own them.
• No cash value. Virtual Items have no monetary value. They cannot be exchanged for real money, goods or services outside the game, and cannot be sold, traded or transferred to another account, unless we allow it in writing or the law requires otherwise.
• Delivered and used instantly. Virtual Items are added to your account straight after purchase. When you spend Tenno Coins or open a chest, the coins or chest are used up at that moment.
• Tenno Coins. You can earn Tenno Coins by playing and buy them with real money in the app stores or on the portal. Tenno Coins and the Anbu Club subscription are the only things in Tenno that cost real money.
• Chests. A chest gives you a random item from a set of possible items. You can get chests by playing or buy them with Tenno Coins. The chance of getting each item is shown in the game before you open a chest.
• Game changes. We may change, rebalance or remove Virtual Items, prices and game features to keep the game fair and working, for example to fix bugs or stop exploits. If we remove a Virtual Item you paid for with real money or with Tenno Coins you bought, and it is not caused by your breach of these Terms, we will give you a fair replacement, or a refund where the law requires it.
• Mistakes. If Virtual Items reach your account because of a bug, a payment error or an exploit, we may remove them.

7. Subscriptions (Anbu Club)

• Anbu Club is a monthly subscription that gives you extra in-game benefits for as long as it is active. The benefits are described in the game and on the portal.
• Price. The price and billing currency are shown before you pay. Taxes may be added depending on your country.
• Automatic renewal. Your subscription renews automatically every month and is charged to your payment method at the start of each period until you cancel.
• Cancelling. You can cancel at any time. For subscriptions bought on the portal, use portal.playtenno.io/cancel-subscription. For subscriptions bought through Apple, Google or Steam, cancel in that store's subscription settings. Cancellation takes effect at the end of the current paid period. You keep your benefits until then and are not charged again.
• Price changes. If we change the price, we will tell you by e-mail or in the game at least 30 days before the new price applies to you. You can cancel before then. Stores may also ask you to accept a new price.
• Withdrawal. If you are a consumer, you can withdraw from a portal subscription within 14 days of buying it. See section 8 and our Refund Policy.

8. Purchases and payments

App store purchases

Purchases in the app on Apple App Store, Google Play or Steam are made with that store. The store's terms, payment rules and refund rules apply, and the store handles payment and refunds.

Portal purchases

On portal.playtenno.io you buy directly from us. Payments are handled by Stripe or Plisio. Prices are shown in US dollars. Taxes may be added depending on your country.

Your order is complete when you press the payment button and the payment is confirmed. We send you a confirmation by e-mail.

Your right of withdrawal on the portal

If you are a consumer, you normally have 14 days to withdraw from an online purchase. For digital content such as Tenno Coins, this works as follows:

• Before you pay, we ask you to agree that we deliver the Tenno Coins immediately, and to confirm that you understand you lose your right of withdrawal once delivery has started.
• If you agree, the coins are delivered straight away and your right of withdrawal ends at that moment. We confirm your agreement in the purchase confirmation e-mail.

For the Anbu Club subscription bought on the portal, you can withdraw within 14 days of purchase at portal.playtenno.io/withdraw. If you asked for the subscription to start immediately, we refund the price minus a proportionate amount for the days you already had it.

9. Refunds and chargebacks

Our Refund Policy explains when you can get a refund. If a store refunds a purchase, or if you reverse a payment or start a chargeback, we may remove the refunded coins and any items obtained with them, end the subscription benefits from that purchase, and may restrict the account until the matter is resolved. Repeated or abusive refunds or chargebacks can lead to restrictions on your account.

10. Community rules and moderation

What is not allowed

Our Community Guidelines set out the rules in plain language. In short, you must not:

• post or send illegal content, including content that sexually exploits children, terrorist content, threats or incitement to violence;
• harass, bully, threaten or stalk anyone, or post hate speech;
• post sexual content, extreme violence or content that is not suitable for players aged 13 and up;
• share other people's personal information, or your own real contact details in public chat;
• spam, advertise, scam or phish, or offer to buy, sell or trade accounts or Virtual Items for real money;
• cheat, use bots, hacks, modified clients or exploits, or manipulate matches, rankings or rewards;
• impersonate other people, our staff or moderators;
• attack, overload or try to break into our systems;
• use offensive usernames or clan names.

How we moderate

• Automated filters. We use automated tools to spot offensive usernames and cheating. They can flag content or restrict accounts for a short time while a case is checked.
• Human review. A person on our team reviews reports and flagged cases. A person always reviews the case before a permanent ban.
• Reports. Anyone can report content or players to us. We look at every report and act on it where needed.

What can happen

Depending on how serious and how frequent a breach is, we may remove content, reset a username, give a warning, mute chat, remove Virtual Items obtained by cheating, suspend the account for a period, or ban it permanently. For serious cases, such as threats to someone's life or safety or child sexual abuse material, we may ban immediately and inform the police or other authorities.

When we suspend or ban an account, or remove content, we send a statement of reasons to the e-mail address on the account. It explains what we did, why, which rule it is based on, whether automated tools were involved and how you can appeal. We do not refund Tenno Coins or subscriptions when an account is banned for breaking these Terms, unless the law requires it.

Reporting and appeals

To report content, a player or illegal content, write to support@resurgegames.com or use our legal contact page. To appeal a decision, reply to the statement of reasons or write to support@resurgegames.com within 6 months. Where possible, a different person from the one who made the first decision reviews it, and we tell you the result. You can also go to court.

11. Your content

You keep ownership of what you post, such as chat messages and clan names. You give us a worldwide, non-exclusive, royalty-free licence to store, show and share that content inside the Services, including our Discord server for global chat, for as long as it is needed to run the Services. You are responsible for what you post.

12. Availability and changes to the Services

We work to keep the Services running but cannot promise they will always be available or free of errors. We may update, maintain or change the Services. If we plan to shut Tenno down, we will announce it at least 30 days in advance and stop selling Tenno Coins and subscriptions from the day of the announcement.

13. Ending the agreement

You can stop using the Services and delete your account at any time. We may suspend or end your access as described in section 10, or if the law requires it. Sections that by their nature should continue (for example sections 6, 9, 15, 16 and 17) remain in force after the agreement ends.

14. Your consumer rights

Nothing in these Terms limits the rights you have under the mandatory consumer protection laws of the country where you live. If a part of these Terms conflicts with those laws, the law wins.

15. Liability

We are fully liable for death or personal injury caused by our negligence, for damage we cause intentionally or through gross negligence, for fraud, and wherever liability cannot be limited by law. For consumers in the EU and UK, we are also liable for breach of essential contract duties, limited to the damage that was typical and foreseeable when the contract was made.

Apart from that, and as far as the law allows, we are not liable for indirect or consequential loss, lost profits or loss of data or Virtual Items, and our total liability is limited to the greater of the amount you paid us in the 12 months before the claim arose and USD 100.

For business customers, the Services are provided "as is" and "as available" as far as the law allows, and any signed agreement may set different limits.

16. Governing law and courts

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah, and the courts of Ras Al Khaimah have jurisdiction.

If you are a consumer in the EU or UK, you also keep the protection of the mandatory laws of your country, and you can bring a claim against us in the courts of the country where you live. We can only bring a claim against you in those courts.

We are not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board.

17. Changes to these Terms

We may update these Terms when our Services, business or legal duties change. The effective date at the top shows the current version. If a change is material and affects paying users, for example to prices, subscriptions or your rights, we will tell you by e-mail or in the game at least 30 days before it applies. If you do not agree, you can cancel your subscription or delete your account before then. Other changes apply when we publish them. If you keep using the Services after a change applies, the new Terms apply to you.

18. Business customers, SaaS and social media services

Customer agreements

For web development, IT, booking, shop, portal and other SaaS services, a signed order, proposal, statement of work or service agreement may contain additional or different terms. If it conflicts with these Terms, the signed agreement applies to that service.

Licence to our software

Unless a signed agreement says otherwise, we keep all rights in our software, source code, tools, designs, templates and systems. For SaaS products we give the customer a limited, non-exclusive, non-transferable licence to use the service during the paid term. Customers do not buy the source code.

Customer content and data

Customers keep ownership of their content and data and give us a licence to host, process and display it only as needed to provide and support the service. Customers are responsible for having the rights and legal basis for that content and data, and for their own legal notices, prices, taxes and communications with their customers. For customer end-user data we act as processor under a data processing agreement.

Social media services

Our social media tools, including Resurge Development (our TikTok developer app), connect to platforms such as Instagram, Facebook, Threads and TikTok. We only upload, schedule, draft or publish content as you or your authorised users configure or approve. You are responsible for your posts, your rights in uploaded media and following each platform's rules.

Community bots

Our community bots process messages and commands to forward messages, answer commands and show game information. The rules of the platform they run on also apply.

Payment and confidentiality

Invoices are due as stated on them. Unpaid invoices may lead to suspension of the service. Each party must keep the other's non-public business information confidential and use it only for the business relationship.

19. Other terms

• Third-party services. The Services link to or use services from other companies, such as app stores, payment providers and Discord. Their own terms apply to them.
• Sanctions. You may not use the Services if doing so would break sanctions or export control laws that apply to us.
• Events outside our control. We are not responsible for delays or failures caused by events we cannot reasonably control, such as outages of providers, networks or stores, cyberattacks, natural disasters or government action.
• Transfer. We may transfer this agreement to a company that takes over the Services, as long as your rights are not reduced. You may not transfer it.
• Severability. If a part of these Terms is invalid, the rest stays in force.
• Language. These Terms are written in English.

20. Contact

Questions about these Terms: support@resurgegames.com. Legal and authority contact: resurgegames.com/legal-contact.